Returns & Refunds Policy

You can cancel an order any time before it is marked as "shipped" from your Orders page. Once payment is confirmed and the order is cancelled before dispatch, a full refund is issued to your original payment method.

Because medicines are health-sensitive products, we can only accept returns in specific cases:

• You received the wrong product, wrong strength, or wrong quantity.
• The product arrived damaged, tampered, or with a broken seal.
• The product delivered is expired or close to its expiry date.

For these cases, contact us within 48 hours of delivery with your order number and photos of the product received. We do not accept returns for opened medicine strips/bottles outside of the reasons above, in line with pharmacy safety regulations.

Unopened, unused devices (BP monitors, glucometers, nebulizers, etc.) in original packaging can be returned within 7 days of delivery for a replacement or refund.

Approved refunds are processed to your original payment method (card, UPI, or net banking) via Razorpay within 5–7 business days of approval. Bank processing times may add a few additional days.

• Opened medicine strips, bottles, or sachets (unless damaged/expired/wrong item, per section 2).
• Items marked "Prescription required" once dispensed against a valid prescription.
• Personal care and hygiene items once opened.

Email heal@dawaiwalalko.in or call +91 522 335 7740 with your order number, the reason for return, and photos where applicable. Our support team responds within 4 hours on business days.